The Urssaf Île-de-France is a collection agency with nearly 2,700 employees spread across 10 locations.
To support its digital transformation, the communications department wanted to assess the digital uses of its employees and rethink its support plan to optimize the tools in place and their adoption.
Accelerate the digital transformation of employees
Diagnosis and strategic AND operational recommendations
A reassessed and redefined support plan
Understand and formalize users' real needs, to encourage greater use of existing digital tools
Define actions, organization and roadmap to accelerate digital and collaborative uses, and improve performance
Secure the widespread adoption of good MS Teams usage practices throughout the company.
Director of Communications and Partnerships
Audit of digital systems in their infocom, social and collaborative dimensions: intranet and business sites, SharePoint, Yammer, Teams, Outlook...
Digital maturity audit:
interviews and online listening and co-construction workshops (via Klaxoon) & online questionnaire (via Sphinx)
user profile mapping
zoom in on business use cases
identification of barriers and drivers to change by type of stakeholder
Strategic AND operational recommendations
State of the art in best practices for configuring and using Teams