DESIGN AND DEPLOY A NEW NAVIGATION MENU / TECHNIPFMC

TechnipFMC is an industrial company operating in nearly 50 countries worldwide and employs approximately 23,000 people.

PoP, TechnipFMC's intranet, launched in 2018, has undergone several incremental evolutions to adapt to the company's changes.

A user survey conducted in 2022 revealed dissatisfaction with navigation and information search on the PoP intranet. Therefore, an initiative was launched to make improvements.

KEY ELEMENTS

CHALLENGES

Facilitate navigation
and access to
key intranet resources

ACHIEVEMENTS

Audit and interviews
Benchmarking of 6 best in class intranets
Facilitation of 3 codesign workshops
Production and deployment

RESULTS

+25% increase in content views

CHALLENGES

Facilitate navigation and access to key resources on the intranet
Improve user experience and satisfaction

KEY FIGURES

Increase from 25 to 55

accessible resources

in the global navigation menu

+25% increase in content views

in the three months following the menu launch

(compared to the same period the previous year)

ACHIEVEMENTS

Detailed audit of the navigation illustrating the positive points and areas for improvement in the intranet navigation
4 interviews with senior managers to understand the role of the intranet in the daily work of employees and departments
Usage analysis based on intranet metrics
Benchmark of navigation menus from 6 intranets awarded for their design and modernity
Facilitation of 3 online codesign workshops (communicators, newcomers, and employees)
Production of a recommendation report
Deployment of the new menu and navigation

RESULTS

A new navigation menu allowing access to more relevant resources at the first level to reduce the number of clicks.
Interface and branding improvements to reduce the space taken by certain components and align the menu with the rest of the intranet
Identification of related complementary projects, such as the redesign of the FAQ portal to provide advanced services to users