IMPLEMENTATION of the internal digital space for agents / SERIS

Seris is the leading French group in the professional security market, with a team of 7,000 employees, including 6,500 security agents, deployed throughout the territory.

The executive committee had decided to implement a direct communication system for agents, thus forming one of the three pillars of Seris' digital transformation strategy, along with its cultural evolution.

KEY ELEMENTS

CHALLENGES

Effectively communicate with 7,000 employees, including 6,500 deskless workers.

ACHIEVEMENTS

Supporting the entire organization in the selection, implementation, and adoption of the platform.

RESULTS

A 'mobile first' platform, used by the deskless workers.

CHALLENGES

Facilitate targeted communication to employees through precise audience criteria.
Provide digital services through a high value-added mobile platform for maximum employee engagement.
Increase employee engagement and loyalty by offering practical and relevant services.

"Thanks to the essential support of Arctus, this strategic project goes beyond the mere introduction of a communication platform: it has fostered a unique connection among all employees."

ANNE-SOPHIE COLIN

Communications Manager

ACHIEVEMENTS

Management of the RFP (support in analyzing the responses)
Audit of the existing digital environment
Listening phase
- Interviews with the managers
- online survey
- Functional workshops with agents
Technical, functional, editorial, and governance recommendations
Project Management Support (PMS)
- Interactions with the integrator
- Change Management Plan, Governance
- Deployment and Adoption Support

KEY FIGURES

11 interviewed

managers

4 functional

workshops conducted,

each involving 10 agents

Creation of 17 different

news channels:

7 global, 4 by profession, 6 by region

RESULTS

The implementation of a digital internal communication platform accessible on both mobile and desktop devices, targeting all employees, including more than 92% who are mobile
Establishment of targeted operational communication where each employee is exposed only to information directly relevant to them.
Enhanced autonomy for agents with the ability to manage their operational requests in a secure space: payroll, sick leave, contact information, banking details, schedule consultations, and more.