{"id":12882,"date":"2023-11-09T17:09:08","date_gmt":"2023-11-09T16:09:08","guid":{"rendered":"https:\/\/www.arctus.com\/?p=12882"},"modified":"2025-02-21T17:08:29","modified_gmt":"2025-02-21T16:08:29","slug":"leviers-satisfaction-intranets-richesse-fonctionnelle","status":"publish","type":"post","link":"https:\/\/www.arctus.com\/fr\/leviers-satisfaction-intranets-richesse-fonctionnelle\/","title":{"rendered":"INTRANET &amp; LEVIERS D\u2019ENGAGEMENT : RICHESSE FONCTIONNELLE ET CMS SP\u00c9CIALIS\u00c9S TRANSFORMENT L\u2019EXP\u00c9RIENCE UTILISATEUR"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"12882\" class=\"elementor elementor-12882\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6e51abcd elementor-section-full_width mb-blog elementor-section-height-default elementor-section-height-default\" data-id=\"6e51abcd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-6c68d20f elementor-hidden-mobile\" data-id=\"6c68d20f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-36644628\" data-id=\"36644628\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1d2ea985 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"1d2ea985\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6673968c\" data-id=\"6673968c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-70f4245e\" data-id=\"70f4245e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-541170d6 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"541170d6\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"far fa-clock\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-637a235 elementor-widget__width-initial elementor-widget elementor-widget-shortcode\" data-id=\"637a235\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\">Temps de lecture :<\/span> <span class=\"rt-time\"> 5<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-20604a30 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"20604a30\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d4a9cae\" data-id=\"d4a9cae\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-129b193a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"129b193a\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6757a31d\" data-id=\"6757a31d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11c8f72d elementor-widget elementor-widget-heading\" data-id=\"11c8f72d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">INTRANET &amp; LEVIERS D\u2019ENGAGEMENT : RICHESSE FONCTIONNELLE ET CMS SP\u00c9CIALIS\u00c9S TRANSFORMENT L\u2019EXP\u00c9RIENCE UTILISATEUR<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5a4273d6 elementor-reverse-tablet_extra elementor-reverse-tablet elementor-reverse-mobile elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5a4273d6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-871bbee\" data-id=\"871bbee\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-61ec52ee elementor-author-box--layout-image-left elementor-author-box--align-left elementor-author-box--image-valign-top elementor-widget elementor-widget-author-box\" data-id=\"61ec52ee\" data-element_type=\"widget\" data-widget_type=\"author-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-author-box\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/in\/s%C3%A9bastien-chatel-arctus\/?originalSubdomain=fr\" class=\"elementor-author-box__avatar\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.arctus.com\/wp-content\/uploads\/2022\/07\/Seb-300x300.png\" alt=\"Image de S\u00e9bastien Chatel\" loading=\"lazy\">\n\t\t\t\t<\/a>\n\t\t\t\n\t\t\t<div class=\"elementor-author-box__text\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/in\/s%C3%A9bastien-chatel-arctus\/?originalSubdomain=fr\">\n\t\t\t\t\t\t<span class=\"elementor-author-box__name\">\n\t\t\t\t\t\t\tS\u00e9bastien Chatel\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-author-box__bio\">\n\t\t\t\t\t\t<p>9 novembre 2023<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83799f5 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"83799f5\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Intranet-Satisfaction_Canva.jpg\" class=\"attachment-full size-full wp-image-13134\" alt=\"\" srcset=\"https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Intranet-Satisfaction_Canva.jpg 1920w, https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Intranet-Satisfaction_Canva-300x169.jpg 300w, https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Intranet-Satisfaction_Canva-1024x576.jpg 1024w, https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Intranet-Satisfaction_Canva-768x432.jpg 768w, https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Intranet-Satisfaction_Canva-1536x864.jpg 1536w, https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Intranet-Satisfaction_Canva-18x10.jpg 18w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-b78355b elementor-hidden-mobile\" data-id=\"b78355b\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41887958 elementor-section-full_width mb-blog elementor-section-height-default elementor-section-height-default\" data-id=\"41887958\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-4748648c elementor-hidden-mobile\" data-id=\"4748648c\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-40667710\" data-id=\"40667710\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ef6cb48 elementor-widget elementor-widget-heading\" data-id=\"6ef6cb48\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Pourquoi les utilisateurs des intranets de certaines organisations sont-ils plus satisfaits que d\u2019autres ? Est-il possible de prioriser les chantiers \u00e0 mener pour maximiser la satisfaction des utilisateurs ? <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bfe1e9 elementor-widget elementor-widget-text-editor\" data-id=\"4bfe1e9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Apr\u00e8s s\u2019\u00eatre int\u00e9ress\u00e9 sur les liens entre strat\u00e9gie \u00e9ditoriale et satisfaction utilisateurs, int\u00e9ressons-nous \u00e0 pr\u00e9sent aux impacts des choix techniques. Les intranets modernes et riches apportent ils r\u00e9ellement plus de satisfactions aux utilisateurs ? Si vous \u00eates un responsable de la Communication Interne, RH ou IT, ces r\u00e9sultats vous permettront, avec certitude, de guider vos choix et de convaincre vos interlocuteurs. Certaines analyses vont sans doute confirmer ce que vous saviez d\u00e9j\u00e0, mais quelques-unes risquent de vous surprendre !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6b9256f4 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6b9256f4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2e7ad95a\" data-id=\"2e7ad95a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c79658e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1c79658e\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-104499f8\" data-id=\"104499f8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21fe565c elementor-widget elementor-widget-heading\" data-id=\"21fe565c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Digital Workplace et EXP : le choix gagnant par rapport aux intranets classiques<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e18f424 elementor-widget elementor-widget-text-editor\" data-id=\"7e18f424\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En premier nous nous sommes int\u00e9ress\u00e9s \u00e0 la mani\u00e8re dont les intranets \u00e9taient pr\u00e9sent\u00e9s ou per\u00e7us par les employ\u00e9s. Est-ce que les organisations parlent de \u00ab Digital Workplace \u00bb, d\u2019intranet \u00ab Collaboratifs ou Communautaire \u00bb, d\u2019Employee Experience Platform ou bien simplement d\u2019intranet info-com classique ? Et surtout, quel est le lien entre ce positionnement et la satisfaction des utilisateurs ?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4902666 e-flex e-con-boxed e-con e-parent\" data-id=\"4902666\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-660d1df e-flex e-con-boxed e-con e-child\" data-id=\"660d1df\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c2adc4 elementor-widget elementor-widget-html\" data-id=\"0c2adc4\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<iframe src=\"https:\/\/s1.sphinxonline.net\/tiny\/v\/BilIdQxhCJ??src=embed\" title=\"Satisfaction \/ type d'intranet\" width=\"500\" height=\"300\" scrolling=\"no\" frameborder=\"0\" style=\"border:none;\" allowfullscreen=\"allowfullscreen\"><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55eb953 elementor-widget elementor-widget-text-editor\" data-id=\"55eb953\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les r\u00e9sultats montrent que si les intranets info-com sont les plus d\u00e9ploy\u00e9s, ce sont ceux qui semblent apporter le moins de satisfaction. En effet <b>69 % <\/b>des r\u00e9pondants ayant un intranet classique d\u00e9clarent que leurs utilisateurs sont insatisfaits (et seul 14% sont satisfaits). A l\u2019oppos\u00e9, les dispositifs de type \u00ab Digital Workplace \u00bb ou \u00ab Employee Experience Platform \u00bb apportent le plus de satisfaction avec 51% d\u2019utilisateurs satisfaits (et seulement 26% d\u2019insatisfaits).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87f72b9 elementor-widget elementor-widget-text-editor\" data-id=\"87f72b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour plus de d\u00e9tail sur la typologie des intranets, rendez vous dans le glossaire en annexe du rapport de l\u2019observatoire !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-605acf61 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"605acf61\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7859c201\" data-id=\"7859c201\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-723e88d6 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"723e88d6\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4bcba9c\" data-id=\"4bcba9c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-79f89d67 elementor-widget elementor-widget-heading\" data-id=\"79f89d67\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le choix d\u2019un CMS sp\u00e9cialis\u00e9 intranet est payant !  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4796fa elementor-widget elementor-widget-text-editor\" data-id=\"c4796fa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un CMS (Content Management System), est un logiciel qui permet de concevoir, g\u00e9rer et mettre \u00e0 jour des environnement web (interne ou externe) sans avoir besoin de connaissances techniques. La quasi-totalit\u00e9 des intranets en service reposent sur un CMS, en g\u00e9n\u00e9ral propos\u00e9 par un \u00e9diteur logiciel.<\/p><p>\u00a0<\/p><p>Concernant les intranets, les CMS peuvent \u00eatre analys\u00e9s selon 5 grandes cat\u00e9gories :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-683dcc1 elementor-widget elementor-widget-image\" data-id=\"683dcc1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Visuels-FR.jpg\" class=\"attachment-full size-full wp-image-13302\" alt=\"\" srcset=\"https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Visuels-FR.jpg 1280w, https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Visuels-FR-300x169.jpg 300w, https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Visuels-FR-1024x576.jpg 1024w, https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Visuels-FR-768x432.jpg 768w, https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Visuels-FR-18x10.jpg 18w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68b6586 elementor-widget elementor-widget-text-editor\" data-id=\"68b6586\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le croisement de cette donn\u00e9e avec la satisfaction des utilisateurs indique clairement que, si les intranets bas\u00e9s sur SharePoint seul sont les plus d\u00e9ploy\u00e9s, ce sont dans ces organisation que les utilisateurs sont les plus insatisfaits. Par ailleurs, les intranets bas\u00e9s sur des CMS sp\u00e9cialis\u00e9s intranet (Surcouches SharePoint ou CMS intranet \u00e9tendus) sont ceux qui obtienne le meilleur niveau de satisfaction des utilisateurs ! Enfin, l&rsquo;observatoire confirme que les organisations ayant fait le choix d&rsquo;un d\u00e9veloppement sp\u00e9cifique pour leur intranet estiment en moyenne que leurs utilisateurs sont moins satisfaits.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a7a5c2 e-flex e-con-boxed e-con e-parent\" data-id=\"7a7a5c2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8284356 e-flex e-con-boxed e-con e-child\" data-id=\"8284356\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e6c65a elementor-widget elementor-widget-html\" data-id=\"2e6c65a\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<iframe src=\"https:\/\/s1.sphinxonline.net\/tiny\/v\/SbRxroYAOE??src=embed\" title=\"Satisfaction \/ type de CMS\" width=\"800\" height=\"300\" scrolling=\"no\" frameborder=\"0\" style=\"border:none;\" allowfullscreen=\"allowfullscreen\"><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7613469 elementor-widget elementor-widget-text-editor\" data-id=\"7613469\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Attention aux erreurs d\u2019interpr\u00e9tation tout de m\u00eame. Dans les 5 cat\u00e9gories, nous retrouvons des organisations dans lesquelles les utilisateurs sont satisfaits et d\u2019autres organisations dans lesquelles les utilisateurs ne le sont pas. Cela veut donc dire que tous les CMS peuvent apporter des solutions pertinentes en fonction des contextes, des attentes et des besoins des utilisateurs. Reste \u00e0 faire un choix pertinent lors de la s\u00e9lection de la solution technique lors de votre prochaine refonte\u00a0!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-035d8c8 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"035d8c8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f76d2eb\" data-id=\"f76d2eb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0438cbe elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0438cbe\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8fe22ef\" data-id=\"8fe22ef\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0f90b10 elementor-widget elementor-widget-heading\" data-id=\"0f90b10\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Les dispositifs riches en fonctionnalit\u00e9s plaisent !<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ac68d7 elementor-widget elementor-widget-text-editor\" data-id=\"3ac68d7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Afin de mesurer l\u2019impact de la richesse fonctionnelle sur la satisfaction des utilisateurs, nous avons crois\u00e9 cet indice de satisfaction avec la question \u00ab Quelles sont les grandes fonctionnalit\u00e9s disponibles dans votre dispositif num\u00e9rique interne \u00bb.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38f93c0 elementor-widget elementor-widget-text-editor\" data-id=\"38f93c0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>19 fonctionnalit\u00e9s \u00e9taient list\u00e9es, certaines \u00e9tant assez classiques dans les intranets (comme les likes, l\u2019annuaire, ou le moteur de recherche) et d\u2019autres un peu plus avanc\u00e9es (comme le partage d\u2019id\u00e9es, les outils d\u2019animation de r\u00e9union ou de Business Intelligence).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b539ce7 elementor-widget elementor-widget-text-editor\" data-id=\"b539ce7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Puis nous avons r\u00e9parti les r\u00e9pondants en 4 groupes en fonction du nombre de fonctionnalit\u00e9s directement accessibles dans leur intranet : Moins de 5, entre 5 et 10, entre 10 et 15, ou plus de 15. Cela donne le r\u00e9sultat suivant :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-39d34c9 e-flex e-con-boxed e-con e-parent\" data-id=\"39d34c9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bab2c08 e-flex e-con-boxed e-con e-child\" data-id=\"bab2c08\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f320d57 elementor-widget elementor-widget-html\" data-id=\"f320d57\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<iframe src=\"https:\/\/s1.sphinxonline.net\/tiny\/v\/79rbjl6ASF??src=embed\" title=\"Satisfaction \/ Nbr fonctionnalit\u00e9s dispos\" width=\"500\" height=\"300\" scrolling=\"no\" frameborder=\"0\" style=\"border:none;\" allowfullscreen=\"allowfullscreen\"><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-097d841 elementor-widget elementor-widget-text-editor\" data-id=\"097d841\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Comme nous pouvons le voir dans ce tableau, plus les r\u00e9pondants d\u00e9clarent disposer de fonctionnalit\u00e9s dans leur intranet, plus ils estiment que les utilisateurs de leur organisation sont satisfaits. La note moyenne varie de 6\/10 pour les intranets ayant moins de 5 fonctionnalit\u00e9s \u00e0 7,8\/10 pour les intranets proposant 15 fonctionnalit\u00e9s ou plus ! En offrant une <b>grande vari\u00e9t\u00e9 d\u2019options<\/b>, l&rsquo;intranet <b>est plus \u00e0 m\u00eame de r\u00e9pondre aux besoins <\/b>des employ\u00e9s et <b>favorise leur productivit\u00e9<\/b>, ce qui renforce la perception positive des employ\u00e9s envers cet outil.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77f067c elementor-widget elementor-widget-image\" data-id=\"77f067c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1440\" src=\"https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Intranet-Satisfaction2.jpg\" class=\"attachment-full size-full wp-image-13096\" alt=\"\" srcset=\"https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Intranet-Satisfaction2.jpg 1920w, https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Intranet-Satisfaction2-300x225.jpg 300w, https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Intranet-Satisfaction2-1024x768.jpg 1024w, https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Intranet-Satisfaction2-768x576.jpg 768w, https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Intranet-Satisfaction2-1536x1152.jpg 1536w, https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Intranet-Satisfaction2-16x12.jpg 16w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-01759eb elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"01759eb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4ac2a6f\" data-id=\"4ac2a6f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0309ca9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0309ca9\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-af9149c\" data-id=\"af9149c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce75a4c elementor-widget elementor-widget-heading\" data-id=\"ce75a4c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Une plateforme \u00e0 renouveler pour rester performant, tout en s'engageant sur une d\u00e9marche de long terme  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-79795be elementor-widget elementor-widget-text-editor\" data-id=\"79795be\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Enfin, de mani\u00e8re assez \u00e9vidente plus la date de derni\u00e8re refonte du dispositif num\u00e9rique interne est ancienne, plus le nombre d\u2019utilisateurs insatisfaits est important. Les utilisateurs des intranets de plus de 7 ans sont insatisfaits \u00e0 59%, contre seulement 35% si l&rsquo;intranet date de moins de 3 ans<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ab6a0a1 e-flex e-con-boxed e-con e-child\" data-id=\"ab6a0a1\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7dce166 elementor-widget elementor-widget-html\" data-id=\"7dce166\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<iframe src=\"https:\/\/s1.sphinxonline.net\/tiny\/v\/XgV4SNV5Ot??src=embed\" title=\"Satisfaction \/ Age de derni\u00e8re refonte\" width=\"500\" height=\"300\" scrolling=\"no\" frameborder=\"0\" style=\"border:none;\" allowfullscreen=\"allowfullscreen\"><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c54471e elementor-widget elementor-widget-text-editor\" data-id=\"c54471e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cependant, mettre en place un intranet complet, r\u00e9pondants parfaitement aux besoins des diff\u00e9rents m\u00e9tiers et proposant une exp\u00e9rience aboutie prend souvent du temps. Une refonte permet de remettre \u00e0 plat l\u2019architecture de contenus, d\u2019am\u00e9liorer le design et l\u2019interface, mais il faut souvent plusieurs ann\u00e9es pour adresser les besoins de tous les utilisateurs, identifier les cas d\u2019usages sp\u00e9cifiques et accompagner le changement.\u00a0<\/p><p>On voit d\u2019ailleurs dans notre analyse que 33% des r\u00e9pondants ayant un dispositif de plus de 7 ans se montrent satisfaits, preuve que certaines organisations investissent sur la dur\u00e9e et parviennent \u00e0 faire \u00e9voluer leur dispositif pour proposer une experience satisfaisante.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1056b98 elementor-widget elementor-widget-text-editor\" data-id=\"1056b98\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>C\u2019est le cas par exemple de l\u2019intranet d\u2019EDF. Leur intranet, lanc\u00e9 en 2011 a connu plusieurs \u00e9volutions afin de s\u2019adapter constamment aux besoins m\u00e9tiers \u00e9mergents.\u00a0<span style=\"color: var( --e-global-color-primary );\">Aujourd\u2019hui EDF continue d\u2019investir sur l\u2019accompagnement des utilisateurs, davantage que sur les \u00e9volutions fonctionnelles, comme nous l&rsquo;indique Nathalie Dudragne, Cheffe de projet Intranet :<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fdc98d1 e-flex e-con-boxed e-con e-parent\" data-id=\"fdc98d1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4da6326 e-flex e-con-boxed e-con e-child\" data-id=\"4da6326\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9ab024 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"b9ab024\" data-element_type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t<i> \u00ab Nous avons un vrai sujet de <strong>faire conna\u00eetre notre intranet<\/strong> plus que de faire \u00e9voluer notre Intranet. Celui-ci est d\u00e9j\u00e0 tr\u00e8s riche (en termes de contenus et de fonctionnalit\u00e9s), mais <strong>les niveaux d'usages ne sont pas optimums. <\/strong>Par ailleurs, nous voyons poindre des <strong>projets satellites \u00e9manant d'autres directions<\/strong> et faisant un <strong>doublon direct avec l'Intranet groupe.<\/strong> Il est donc important pour nous de <strong>centraliser au maximum les usages.<\/strong>\u00bb <\/i>\t\t\t<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-684744c2 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"684744c2\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-9c0c1e7\" data-id=\"9c0c1e7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2fb70aee elementor-widget elementor-widget-heading\" data-id=\"2fb70aee\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Intranet et satisfaction utilisateurs : de quoi parle-t-on ? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66ffa1c3 elementor-widget elementor-widget-text-editor\" data-id=\"66ffa1c3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour cette \u00e9dition 2023 de l\u2019Observatoire Intranet &amp; Communication digitale, nous avons pos\u00e9 une <strong>question in\u00e9dite<\/strong>\u00a0: \u00ab\u00a0Selon vous quel est le <strong>niveau de satisfaction<\/strong> moyen des <strong>utilisateurs<\/strong> de l\u2019intranet <strong>de votre organisation<\/strong>\u00a0?\u00a0\u00bb Les r\u00e9pondants \u00e9taient invit\u00e9s \u00e0 se positionner sur une \u00e9chelle de 1 \u00e0 10.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3749d52 elementor-widget elementor-widget-text-editor\" data-id=\"3749d52\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>1<sup>er<\/sup> constat\u00a0: <strong>la note moyenne globale est de 6,5 \/ 10<\/strong>. Si cette note est coh\u00e9rente avec ce que l\u2019on observe chez nos clients lors des enqu\u00eates en amont d\u2019un projet de refonte, cela confirme, de mani\u00e8re g\u00e9n\u00e9rale, que les intranets actuellement en place dans les organisations <strong>apportent globalement une satisfaction mitig\u00e9e.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-151a2d2 elementor-widget elementor-widget-text-editor\" data-id=\"151a2d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Afin de donner un peu de profondeur \u00e0 notre analyse, tout en restant lisible, nous avons fait le choix de faire des <strong>regroupements\u00a0<\/strong>:<\/p><ul><li>Les organisations dans lesquelles le niveau moyen des utilisateurs est jug\u00e9 de <strong>1 \u00e0 6<\/strong> sont regroup\u00e9s sous l\u2019appellation \u00ab\u00a0<strong>Insatisfaits<\/strong>\u00bb<\/li><li>Ceux entre <strong>8 et 10<\/strong>, sont d\u00e9nomm\u00e9s les \u00ab\u00a0<strong>Satisfaits<\/strong>\u00bb<\/li><li>Ceux ayant r\u00e9pondu <strong>7<\/strong> sont consid\u00e9r\u00e9 \u00ab\u00a0<strong>Neutres<\/strong>\u00bb.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b9f58ea e-flex e-con-boxed e-con e-parent\" data-id=\"b9f58ea\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-385c4a2 e-flex e-con-boxed e-con e-child\" data-id=\"385c4a2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-942a2a9 elementor-widget elementor-widget-image\" data-id=\"942a2a9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"242\" src=\"https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Image10-1024x310.jpg\" class=\"attachment-large size-large wp-image-13037\" alt=\"Satisfaction moyenne utilisateur intranet\" srcset=\"https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Image10-1024x310.jpg 1024w, https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Image10-300x91.jpg 300w, https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Image10-768x233.jpg 768w, https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Image10-18x5.jpg 18w, https:\/\/www.arctus.com\/wp-content\/uploads\/2023\/11\/Image10.jpg 1461w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddb4607 elementor-widget elementor-widget-text-editor\" data-id=\"ddb4607\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Les tris crois\u00e9s\u00a0: une mani\u00e8re de visualiser les corr\u00e9lations<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae3f397 elementor-widget elementor-widget-text-editor\" data-id=\"ae3f397\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans nos enqu\u00eates, nous analysons en d\u00e9tail le croisement des questions entre elles. Cela permet de tirer du sens sur les facteurs de corr\u00e9lation. Dans l\u2019exemple de la satisfaction des utilisateurs, cela nous permet de montrer par exemple que dans le secteur des Services 42% des organisations jugent les utilisateurs de l\u2019intranet satisfaits, contre seulement 13% pour le secteur de l\u2019Administration.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6af7857 e-flex e-con-boxed e-con e-parent\" data-id=\"6af7857\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3cc3355 e-flex e-con-boxed e-con e-child\" data-id=\"3cc3355\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-068a1aa elementor-widget elementor-widget-html\" data-id=\"068a1aa\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<iframe src=\"https:\/\/s1.sphinxonline.net\/tiny\/v\/kKCmW6b4K5??src=embed\" title=\"Satisfaction \/ secteur d'activit\u00e9\" width=\"800\" height=\"400\" scrolling=\"no\" frameborder=\"0\" style=\"border:none;\" allowfullscreen=\"allowfullscreen\"><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8db7d39 elementor-widget elementor-widget-text-editor\" data-id=\"8db7d39\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Attention<\/strong> : cette d\u00e9marche ne montre pas d\u2019effets de causalit\u00e9, mais davantage des effets de corr\u00e9lation. Ce n\u2019est pas un mod\u00e8le pr\u00e9dictif, il ne permet pas d\u2019assurer qu\u2019en mettant en place telle initiative, fonctionnalit\u00e9, ou r\u00e8gle, vous obtiendrez telle ou telle augmentation de satisfaction. Cela reste inh\u00e9rent \u00e0 chaque organisation.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e97e6f5 elementor-widget elementor-widget-text-editor\" data-id=\"e97e6f5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>C\u2019est pour cela qu\u2019il est essentiel d\u2019\u00e9couter <strong>VOS<\/strong> employ\u00e9s et leur apporter des r\u00e9ponses <strong>PERSONNALISEE<\/strong> ! Contactez-nous pour cela !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f129ccd elementor-align-center elementor-widget elementor-widget-button\" data-id=\"f129ccd\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"44\" height=\"30\" viewBox=\"0 0 44 30\" fill=\"none\"><path d=\"M43.4142 16.4142C44.1953 15.6332 44.1953 14.3668 43.4142 13.5858L30.6863 0.857867C29.9052 0.0768184 28.6389 0.0768183 27.8579 0.857867C27.0768 1.63892 27.0768 2.90525 27.8579 3.68629L39.1716 15L27.8579 26.3137C27.0768 27.0948 27.0768 28.3611 27.8579 29.1421C28.6389 29.9232 29.9052 29.9232 30.6863 29.1421L43.4142 16.4142ZM-1.74846e-07 17L42 17L42 13L1.74846e-07 13L-1.74846e-07 17Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONTACTEZ-NOUS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-b0794ab elementor-hidden-mobile\" data-id=\"b0794ab\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-f286214 e-flex e-con-boxed e-con e-parent\" data-id=\"f286214\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-deccaa5 e-flex e-con-boxed e-con e-child\" data-id=\"deccaa5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-62cc8e97 e-flex e-con-boxed e-con e-child\" data-id=\"62cc8e97\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4e20ef1a e-flex e-con-boxed e-con e-child\" data-id=\"4e20ef1a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-330dbff6 elementor-share-buttons--view-icon elementor-share-buttons--skin-minimal elementor-share-buttons--shape-circle elementor-grid-widescreen-2 elementor-share-buttons--color-custom elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"330dbff6\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_email\" role=\"button\" tabindex=\"0\" aria-label=\"Share on email\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fas fa-envelope\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-697a008c e-con-full e-flex e-con e-child\" data-id=\"697a008c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d99e1a4 elementor-author-box--layout-image-left elementor-author-box--align-left elementor-author-box--image-valign-top elementor-widget elementor-widget-author-box\" data-id=\"4d99e1a4\" data-element_type=\"widget\" data-widget_type=\"author-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-author-box\">\n\t\t\t\t\t\t\t<div  class=\"elementor-author-box__avatar\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.arctus.com\/wp-content\/uploads\/2022\/07\/Seb-300x300.png\" alt=\"Image de S\u00e9bastien Chatel\" loading=\"lazy\">\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-author-box__text\">\n\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t<span class=\"elementor-author-box__name\">\n\t\t\t\t\t\t\tS\u00e9bastien Chatel\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-author-box__bio\">\n\t\t\t\t\t\t<p><a href=\"https:\/\/www.linkedin.com\/in\/s%C3%A9bastien-chatel-arctus\/\" target=\"blank\"><br \/>\n<!--Changer le lien linkedin au dessus --><br \/>\n<img decoding=\"async\" src=\"https:\/\/www.arctus.com\/\/wp-content\/uploads\/2022\/06\/linkedin.svg\" class=\"mb-linkedin-icon\"><\/a><\/p>\n<p><!-- Ne pas supprimer le contenu ci dessus. Le lien pour linkedin se met en \"\" dans href=\"\"--><\/p>\n<p class=\"lh\">Sp\u00e9cialiste des sujets de communication interne, S\u00e9bastien a d\u00e9velopp\u00e9 chez Arctus une exp\u00e9rience en gestion de projets internationaux. Il est passionn\u00e9 par la gestion des intranets et toujours \u00e0 l'aff\u00fbt des tendances et des bonnes pratiques \u00e0 partager !\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c8dc9d5 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"7c8dc9d5\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/blog\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"44\" height=\"30\" viewBox=\"0 0 44 30\" fill=\"none\"><path d=\"M43.4142 16.4142C44.1953 15.6332 44.1953 14.3668 43.4142 13.5858L30.6863 0.857867C29.9052 0.0768184 28.6389 0.0768183 27.8579 0.857867C27.0768 1.63892 27.0768 2.90525 27.8579 3.68629L39.1716 15L27.8579 26.3137C27.0768 27.0948 27.0768 28.3611 27.8579 29.1421C28.6389 29.9232 29.9052 29.9232 30.6863 29.1421L43.4142 16.4142ZM-1.74846e-07 17L42 17L42 13L1.74846e-07 13L-1.74846e-07 17Z\" fill=\"#00316B\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">RETOUR AUX ARTICLES<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15170e20 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"15170e20\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-683ba7fc elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"683ba7fc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-556e8ca5 elementor-hidden-mobile\" data-id=\"556e8ca5\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-551555ed\" data-id=\"551555ed\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4bc5f34b elementor-widget elementor-widget-heading\" data-id=\"4bc5f34b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CES ARTICLES <br>PEUVENT VOUS INT\u00c9RESSER<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47084994 elementor-widget elementor-widget-wp-widget-block\" data-id=\"47084994\" data-element_type=\"widget\" data-widget_type=\"wp-widget-block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section id=\"last-blog-block\">\n    <div class=\"row\">\n            <div class=\"col-12 col-md-4\">\n        <a href=\"https:\/\/www.arctus.com\/fr\/leadership-ia-generative-management\/\" class=\"aj-blog-card\">\n          <div class=\"aj-blog-card-header\">\n            <img fetchpriority=\"high\" decoding=\"async\" fetchpriority=\"high\" width=\"2560\" height=\"1706\" src=\"https:\/\/www.arctus.com\/wp-content\/uploads\/2026\/03\/nick-fewings-EkyuhD7uwSM-unsplash-scaled.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Leadership lead team\" srcset=\"https:\/\/www.arctus.com\/wp-content\/uploads\/2026\/03\/nick-fewings-EkyuhD7uwSM-unsplash-scaled.jpg 2560w, https:\/\/www.arctus.com\/wp-content\/uploads\/2026\/03\/nick-fewings-EkyuhD7uwSM-unsplash-300x200.jpg 300w, https:\/\/www.arctus.com\/wp-content\/uploads\/2026\/03\/nick-fewings-EkyuhD7uwSM-unsplash-1024x683.jpg 1024w, https:\/\/www.arctus.com\/wp-content\/uploads\/2026\/03\/nick-fewings-EkyuhD7uwSM-unsplash-768x512.jpg 768w, https:\/\/www.arctus.com\/wp-content\/uploads\/2026\/03\/nick-fewings-EkyuhD7uwSM-unsplash-1536x1024.jpg 1536w, https:\/\/www.arctus.com\/wp-content\/uploads\/2026\/03\/nick-fewings-EkyuhD7uwSM-unsplash-2048x1365.jpg 2048w, https:\/\/www.arctus.com\/wp-content\/uploads\/2026\/03\/nick-fewings-EkyuhD7uwSM-unsplash-18x12.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>          <\/div>\n          <div class=\"aj-blog-card-container\">\n            <div class=\"aj-blog-card-tag\" style=\"color: #f45446;\">Id\u00e9es<\/div>\n            <div class=\"aj-blog-card-title\">LEADERSHIP \u00c0 L\u2019HEURE DE L\u2019IA\u00a0: COMMENT ACCOMPAGNER LES \u00c9QUIPES DANS LA TRANSFORMATION DU TRAVAIL\u00a0?<\/div>\n            <div class=\"aj-blog-card-content\">\n            Comment l\u2019IA g\u00e9n\u00e9rative transforme le leadership et red\u00e9finit le r\u00f4le des managers dans un travail de plus en plus hybride et augment\u00e9.            <\/div>\n            <div class=\"aj-blog-card-footer\">\n              <svg class=\"aj-arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"44\" height=\"30\" viewBox=\"0 0 44 30\" fill=\"none\"><path d=\"M43.4142 16.4142C44.1953 15.6332 44.1953 14.3668 43.4142 13.5858L30.6863 0.857867C29.9052 0.0768184 28.6389 0.0768183 27.8579 0.857867C27.0768 1.63892 27.0768 2.90525 27.8579 3.68629L39.1716 15L27.8579 26.3137C27.0768 27.0948 27.0768 28.3611 27.8579 29.1421C28.6389 29.9232 29.9052 29.9232 30.6863 29.1421L43.4142 16.4142ZM-1.74846e-07 17L42 17L42 13L1.74846e-07 13L-1.74846e-07 17Z\" fill=\"#FFDA01\"><\/path><\/svg>\n            <\/div>\n          <\/div>\n        <\/a>\n      <\/div>\n            <div class=\"col-12 col-md-4\">\n        <a href=\"https:\/\/www.arctus.com\/fr\/travail-hybride-2026\/\" class=\"aj-blog-card\">\n          <div class=\"aj-blog-card-header\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/www.arctus.com\/wp-content\/uploads\/2026\/02\/sigmund-eTgMFFzroGc-unsplash-scaled.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"travail hybride \u00e9cran r\u00e9union\" srcset=\"https:\/\/www.arctus.com\/wp-content\/uploads\/2026\/02\/sigmund-eTgMFFzroGc-unsplash-scaled.jpg 2560w, https:\/\/www.arctus.com\/wp-content\/uploads\/2026\/02\/sigmund-eTgMFFzroGc-unsplash-300x200.jpg 300w, https:\/\/www.arctus.com\/wp-content\/uploads\/2026\/02\/sigmund-eTgMFFzroGc-unsplash-1024x683.jpg 1024w, https:\/\/www.arctus.com\/wp-content\/uploads\/2026\/02\/sigmund-eTgMFFzroGc-unsplash-768x512.jpg 768w, https:\/\/www.arctus.com\/wp-content\/uploads\/2026\/02\/sigmund-eTgMFFzroGc-unsplash-1536x1024.jpg 1536w, https:\/\/www.arctus.com\/wp-content\/uploads\/2026\/02\/sigmund-eTgMFFzroGc-unsplash-2048x1365.jpg 2048w, https:\/\/www.arctus.com\/wp-content\/uploads\/2026\/02\/sigmund-eTgMFFzroGc-unsplash-18x12.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>          <\/div>\n          <div class=\"aj-blog-card-container\">\n            <div class=\"aj-blog-card-tag\" style=\"color: #f45446;\">Id\u00e9es<\/div>\n            <div class=\"aj-blog-card-title\">COMMENT \u00c9VOLUE LE TRAVAIL\u00a0HYBRIDE EN 2026 ?<\/div>\n            <div class=\"aj-blog-card-content\">\n            Retour au bureau, mont\u00e9e en puissance de l\u2019IA g\u00e9n\u00e9rative, nouvelles exigences manag\u00e9riales : o\u00f9 en est r\u00e9ellement le travail hybride en 2026 ?            <\/div>\n            <div class=\"aj-blog-card-footer\">\n              <svg class=\"aj-arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"44\" height=\"30\" viewBox=\"0 0 44 30\" fill=\"none\"><path d=\"M43.4142 16.4142C44.1953 15.6332 44.1953 14.3668 43.4142 13.5858L30.6863 0.857867C29.9052 0.0768184 28.6389 0.0768183 27.8579 0.857867C27.0768 1.63892 27.0768 2.90525 27.8579 3.68629L39.1716 15L27.8579 26.3137C27.0768 27.0948 27.0768 28.3611 27.8579 29.1421C28.6389 29.9232 29.9052 29.9232 30.6863 29.1421L43.4142 16.4142ZM-1.74846e-07 17L42 17L42 13L1.74846e-07 13L-1.74846e-07 17Z\" fill=\"#FFDA01\"><\/path><\/svg>\n            <\/div>\n          <\/div>\n        <\/a>\n      <\/div>\n            <div class=\"col-12 col-md-4\">\n        <a href=\"https:\/\/www.arctus.com\/fr\/arctus-lance-lobservatoire-du-travail-hybride-et-augmente-2026\/\" class=\"aj-blog-card\">\n          <div class=\"aj-blog-card-header\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"600\" src=\"https:\/\/www.arctus.com\/wp-content\/uploads\/2026\/02\/Photos-mail-de-bienvenue-rubrique-2.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Lancement de l&#039;Observatoire du travail hybride 2026\" srcset=\"https:\/\/www.arctus.com\/wp-content\/uploads\/2026\/02\/Photos-mail-de-bienvenue-rubrique-2.png 900w, https:\/\/www.arctus.com\/wp-content\/uploads\/2026\/02\/Photos-mail-de-bienvenue-rubrique-2-300x200.png 300w, https:\/\/www.arctus.com\/wp-content\/uploads\/2026\/02\/Photos-mail-de-bienvenue-rubrique-2-768x512.png 768w, https:\/\/www.arctus.com\/wp-content\/uploads\/2026\/02\/Photos-mail-de-bienvenue-rubrique-2-18x12.png 18w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>          <\/div>\n          <div class=\"aj-blog-card-container\">\n            <div class=\"aj-blog-card-tag\" style=\"color: #FFDA01;\">Actualit\u00e9s<\/div>\n            <div class=\"aj-blog-card-title\">ARCTUS LANCE L\u2019OBSERVATOIRE DU TRAVAIL HYBRIDE ET AUGMENT\u00c9 2026<\/div>\n            <div class=\"aj-blog-card-content\">\n            Participez \u00e0 l\u2019Observatoire du travail hybride et augment\u00e9 2026 pour comprendre comment le travail hybride et l\u2019IA transforment les pratiques, le management et la gouvernance.            <\/div>\n            <div class=\"aj-blog-card-footer\">\n              <svg class=\"aj-arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"44\" height=\"30\" viewBox=\"0 0 44 30\" fill=\"none\"><path d=\"M43.4142 16.4142C44.1953 15.6332 44.1953 14.3668 43.4142 13.5858L30.6863 0.857867C29.9052 0.0768184 28.6389 0.0768183 27.8579 0.857867C27.0768 1.63892 27.0768 2.90525 27.8579 3.68629L39.1716 15L27.8579 26.3137C27.0768 27.0948 27.0768 28.3611 27.8579 29.1421C28.6389 29.9232 29.9052 29.9232 30.6863 29.1421L43.4142 16.4142ZM-1.74846e-07 17L42 17L42 13L1.74846e-07 13L-1.74846e-07 17Z\" fill=\"#FFDA01\"><\/path><\/svg>\n            <\/div>\n          <\/div>\n        <\/a>\n      <\/div>\n          <\/div>\n  <\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-505d62 elementor-hidden-mobile\" data-id=\"505d62\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-43d91665 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"43d91665\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-2933c36 elementor-hidden-mobile\" data-id=\"2933c36\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-7bb8c6b4\" data-id=\"7bb8c6b4\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27fafe3e elementor-widget elementor-widget-heading\" data-id=\"27fafe3e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">UNE QUESTION, UN PROJET<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca0b31a elementor-widget elementor-widget-text-editor\" data-id=\"ca0b31a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNous nous tenons \u00e0 votre disposition !\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-196c654a elementor-align-center elementor-widget elementor-widget-button\" data-id=\"196c654a\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"44\" height=\"30\" viewBox=\"0 0 44 30\" fill=\"none\"><path d=\"M43.4142 16.4142C44.1953 15.6332 44.1953 14.3668 43.4142 13.5858L30.6863 0.857867C29.9052 0.0768184 28.6389 0.0768183 27.8579 0.857867C27.0768 1.63892 27.0768 2.90525 27.8579 3.68629L39.1716 15L27.8579 26.3137C27.0768 27.0948 27.0768 28.3611 27.8579 29.1421C28.6389 29.9232 29.9052 29.9232 30.6863 29.1421L43.4142 16.4142ZM-1.74846e-07 17L42 17L42 13L1.74846e-07 13L-1.74846e-07 17Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONTACTEZ-NOUS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-16d1d9e elementor-hidden-mobile\" data-id=\"16d1d9e\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-57a46d5f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"57a46d5f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-2793ae65 elementor-hidden-mobile\" data-id=\"2793ae65\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-42f0c639\" data-id=\"42f0c639\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2fe610e5 elementor-widget elementor-widget-heading\" data-id=\"2fe610e5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">NEWSLETTER<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41a640bc elementor-widget elementor-widget-text-editor\" data-id=\"41a640bc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPour ne rien rater, abonnez-vous \u00e0 la newsletter d\u2019Arctus\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fd9da60 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"2fd9da60\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-sink\" href=\"https:\/\/arctus.us6.list-manage.com\/subscribe?u=e0c770a160f747e0d4b0e7f4b&#038;id=04d57c341d\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"44\" height=\"30\" viewBox=\"0 0 44 30\" fill=\"none\"><path d=\"M43.4142 16.4142C44.1953 15.6332 44.1953 14.3668 43.4142 13.5858L30.6863 0.857867C29.9052 0.0768184 28.6389 0.0768183 27.8579 0.857867C27.0768 1.63892 27.0768 2.90525 27.8579 3.68629L39.1716 15L27.8579 26.3137C27.0768 27.0948 27.0768 28.3611 27.8579 29.1421C28.6389 29.9232 29.9052 29.9232 30.6863 29.1421L43.4142 16.4142ZM-1.74846e-07 17L42 17L42 13L1.74846e-07 13L-1.74846e-07 17Z\" fill=\"#00316B\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">S\u2019ABONNER<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-7870384d elementor-hidden-mobile\" data-id=\"7870384d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pourquoi les utilisateurs des intranets de certaines organisations sont-ils plus satisfaits que d\u2019autres ? Est-il possible de prioriser les chantiers \u00e0 mener pour maximiser la satisfaction des utilisateurs ? Apr\u00e8s s\u2019\u00eatre int\u00e9ress\u00e9 sur les liens entre strat\u00e9gie \u00e9ditoriale et satisfaction utilisateurs, int\u00e9ressons-nous \u00e0 pr\u00e9sent aux impacts des choix techniques. Les intranets modernes et riches apportent [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":13134,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-12882","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Les leviers de la satisfaction utilisateurs sur les intranets<\/title>\n<meta name=\"description\" content=\"Pourquoi les utilisateurs des intranets de certaines organisations sont-ils plus satisfaits que d\u2019autres ? 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