Le Groupement Les Mousquetaires is a major player in supermarket distribution in France, bringing together the Food (Intermarché, Netto), DIY (Bricomarché, Bricorama, etc.) and Mobility (Roady, etc.) businesses.
In 2021, the Communication Department decided to have an audit of the Intranet used by the 4,000 points of sale, in order to plan its evolution.
Propose a new strategic, communicational and functional vision of the Group's Intranet
A qualitative and quantitative listening phase, targeting users in various departments and in the points of sales.
A recommendation report divided into 3 major areas, together with 12 actions aiming at improving the existing system.
to improve the intranet system
A clear and unbiased view of the situation of the group's intranet
An acknowledgement of the end-users' requirements
Identification of the satisfactory elements to be consolidated and of the issues to be addressed.