COACHING AND SUPPORT FOR THE INTRANET REDESIGN / ALFORTVILLE

Alfortville, a municipality in Val-de-Marne (approximately 46,000 inhabitants), employs 700 staff members dedicated to delivering local public services and fostering social and technological innovation.
Its aging intranet, not adapted to new ways of working and not integrated with Microsoft 365, required a redesign to simplify access to information, strengthen collaboration, improve operational efficiency, and modernize the employee experience.

KEY ELEMENTS

CHALLENGES

Ensure the success of the intranet redesign and alignment of internal stakeholders

ACHIEVEMENTS

Coaching of the project lead, particularly on user listening and intranet governance. Then, support during the solution adjustment phase

RESULTS

A successful launch, with a project team aligned on the core intranet governance principles

CHALLENGES

• Ensure the success of the intranet redesign and stakeholder alignment

• Design a modern, secure, ergonomic, and fully integrated intranet

• Strengthen internal communication, collaboration, and employee engagement

• Meet employee expectations while aligning with the city’s objectives

• Professionalize the project lead in skills specific to intranet systems

“Our collaboration with Arctus was extremely smooth and productive, with exchanges that were as enjoyable as they were professional. Their expertise across all the essential stages of an intranet implementation proved invaluable and enabled me to build my skills throughout this redesign, alongside the entire project team. It was a real pleasure!”

Téa VAULERIN-LACROUTZ

Application Projects Manager – City of Alfortville

ACHIEVEMENTS

• Coaching-based support: An expert consultant shared methodological elements to deliver key project outputs and achieve objectives

• Facilitation of a strategic alignment workshop with key stakeholders from Communications, IT, HR, and Executive Management

• Listen and understand: Support in defining, distributing, and analyzing an online survey

• Shape and decide: Support in selecting the technical solution

KEY FIGURES

22% response rate

to the online survey

Data representing employee expectations to inform decision-making

2 workshops facilitated

with all stakeholders

around the governance of the new intranet

RESULTS

• Professionalization of the CIO project lead supported throughout the project

• Decision-makers and stakeholders equipped with concrete insights to make informed governance decisions

• Successful intranet launch and growing adoption across all city departments

COACHING AND SUPPORT FOR THE INTRANET REDESIGN / ALFORTVILLE

KEY ELEMENTS

CHALLENGES

ACHIEVEMENTS

RESULTS

CHALLENGES

ACHIEVEMENTS

KEY FIGURES

22% response rate

2 workshops facilitated

RESULTS

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