INTRANET REDESIGN, PROMOTING COLLABORATIVE USES / ANCV

The Agence Nationale pour les Chèques-Vacances (ANCV), a state-owned public institution, is tasked with helping as many people as possible access holidays through the Chèque-Vacances scheme.


Having already initiated digital transformation for the benefit of its recipients, the ANCV now wants to evolve its internal digital environment to better serve the needs of its employees.

KEY ELEMENTS

CHALLENGES

Agency-wide
digital
transformation

ACHIEVEMENTS

Intranet specifications document, collaborative POC, change management support plan and governance

RESULTS

CMS selection for the intranet, definition of the roadmap towards O365

CHALLENGES

  • – Streamlining internal communication</strong
  • Développer la transversalité
  • – Fostering the adoption of new digital tools (in particular Office 365)
  • – Preparing change management to support new ways of working and to evolve the governance of the system

"Arctus was able to combine digital expertise with a keen understanding of our challenges. The POC enabled our teams to concretely envision the new uses."

Nicole GALERNE

Head of the Steering & Quality Department, IT Division (DSI) – ANCV

ACHIEVEMENTS

Intranet evolution project

  • – Analysis of the existing environment: uses, managerial framework and level of digital maturity
  • – Qualitative listening phase (individual interviews, focus groups)
  • – Functional specifications document
  • – Support in selecting the CMS

ACHIEVEMENTS

File server migration project
to Office 365

  • – Analysis of the existing environment (volume, age, redundancy, etc.)
  • – Development of a POC and facilitation of workshops to define new ways of producing documents and collaborating
  • – Governance recommendations for the future system
  • – Launch of the change management plan
  • – Drafting of a specifications document to select a provider to handle the file system migration

KEY FIGURES

300
employees

serving
300,000 entities

to support 4.6 million
recipients

3 CMS
evaluated

1 selected

(Powell)

6 interviews,
3 workshops

for the intranet

10 interviews,
13 workshops

for the file migration

RESULTS

  • – Production of a specifications document that made it possible to choose a technology (Powell) and a provider to build the new intranet

  • – Development of a POC to illustrate new ways of producing documents and collaborating in a SharePoint and Teams environment
  • – Production of a specifications document for the migration of file servers to Office 365
  • – Drafting of a change management support plan and the associated governance

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OUR OTHER ACHIEVEMENTS

OPPORTUNITY STUDY FOR THE REDESIGN OF THE INTRANET / CACEIS
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COACHING AND SUPPORT FOR THE INTRANET REDESIGN / ALFORTVILLE
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SUPPORT THE MIGRATION OF INTRANETS FOLLOWING A MERGER / TECHNIP FMC
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AUDIT ET FEUILLE DE ROUTE POUR UN INTRANET GROUPE PLUS PERFORMANT / FRANCETV
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LISTEN TO USERS TO CHOOSE A SOLUTION / CEVA LOGISTICS
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STRATEGIC STUDY OF THE INTERNAL DIGITAL COMMUNICATION ECOSYSTEM / RENAULT GROUP
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REINVENTING AN INTRANET: FROM THE IDEA OF CHANGE TO THE PROTOTYPE / ORANO
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OPPORTUNITY STUDY FOR THE REDESIGN OF THE INTRANET / CACEIS
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FEDERATE AND ENGAGE AROUND A VIRTUAL COMMUNITY / STAGO
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IMPLEMENTATION OF THE INTERNAL DIGITAL SPACE FOR AGENTS / SERIS
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DEPLOYMENT OF OFFICE 365 USAGE / SEVEN2
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LISTEN TO USERS TO DEFINE A NEW VISION FOR THE INTRANET / LE GROUPEMENT LES MOUSQUETAIRES
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ACCELERATE THE ADOPTION OF DIGITAL & COLLABORATIVE USES / URSSAF ILE-DE-FRANCE
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REVAMP THE INTRANET, FURTHER TO A SPLIT / TECHNIP ENERGIES
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LISTEN TO USERS BEFORE THE REDESIGN OF THE INTRANET / PÔLE EMPLOI
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DESIGN AND DEPLOY A NEW NAVIGATION MENU / TECHNIPFMC
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