27 May 2025
The results are in. After two months of fieldwork - from February to April - and a month of in-depth analysis of the data collected, Arctus is unveiling the key findings of the Observatoire de l'Intranet Augmenté 2025. This benchmark study deciphers the major trends in internal communication and digital collaboration within organisations. Find out about the 5 major developments to remember.
Indispensable for internal communicationthe intranet remains a strategic pillarwhatever the level of maturity of the organisation. 94 % of respondents consider it essential or necessary.
Although the renewal rate is stabilised since 2023, the rejuvenation continues : 57 % intranets have under 4 years old. The rise of SaaS solutions encourages ongoing development, reducing the need for complete overhauls.
"The intranet is essential for internal organisation and communication. It is the priority source of information for news as well as for access to day-to-day applications and tools such as the directory."
📊 Want to go further?
The full report includes all the figuresand cross-referenced analyses and many comments from professionals on each topic covered.
A concentrate of insights to enrich your thinking and develop your intranet strategy.
The info-com intranet remains the dominant modelpresent in 40 % organisations. Its success can be explained by commitment to simplification and rationalisation of systems.
Behind, the Digital Workplaces (DWP) and Employee Experience Platforms (EXP) are growing, with 27 % adoption. These solutions are now ahead of collaborative intranets. Thefunctional development seems to be held back: the more platforms integratedthe more they require complex alignment with the information system existing.
🔎 To go furtherThe full report includes cross-referenced analyses.
For example, we cross-referenced the type of intranet :
And many other insights to discover on all the themes studied.
Microsoft confirms its leadership with 82 % adoption, strengthening its historic position.
Google Workspace is progressing, but remains behind, with 13 % users.
SharePoint remains the main technical base for creating intranets: used by 58 % of companies as technical foundationwhich is often integrated into Office 365.
Microsoft's domination is accompanied by specialist supplements : 51 % intranets include a overlay or a dedicated CMSproof of added value expert solutions to enhance the experience and meet specific needs.
In the reportwe come across the level of user satisfaction with several factors:
the user profile
functional scope
governance arrangements
A valuable analysis for identify levers for improvement.
In particular, it reveals that SharePoint Onlinealthoughomnipresentis associated with the lowest level of satisfaction...
The integration ofGenerative AI gets off to a slow start:
10 % of respondents report a regular use,
17 % are in deployment phase.
Two priority use cases stand out clearly:
More automated content generation (58 %),
And the augmented search (RAG)also cited by 58 % of respondents.
✅ New for 2025 :
A dedicated section report explores theGenerative AI in businesswith :
From detailed figures
From company testimonials at different stages of implementation
From cross-referenced analyses between IAG practices and user satisfaction
A strategic insight to transform generative AI into driving performance and the intranet experience.
66 % of respondents now track dedicated KPIsin up 14 points compared with 2023. This trend reflects a increased willingness to measure the impact , andadjust actions.
On the comitology front, the editorial board remains the key body present in 49 % organisationsin up 7 pointsa continuing upward trend since the first editions of the Observatory.
Strong signals from professionalisationin favour of a a sustainable, results-oriented intranet strategy.
The 2025 Augmented Intranet Observatory highlights the digital maturity of organisations through a typology in 9 sociotypescrossing :
Le level of digital equipment
Le actual level of use by employees
Download the study to find out more:
the breakdown 2025 of companies according to these profiles,
the features, levers for progress and evolution of each sociotype compared with 2023,
the lessons learned from combining digital maturity and user satisfaction.
The study is aimed at all professionals involved in the communication and collaboration Designers, administrators, contributors, users or digital transformation players who have identified the intranet as a strategic lever.
Would you like to contribute? Le questionnaire remains open here a personalised analysis of your results.
Need a personalised presentation or to discuss your projects intranet / Generative AI ?
Digital consultant Patricia is experienced in community management and SEO optimization, in addition to having strong graphic design skills.
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