OPPORTUNITY STUDY FOR THE REDESIGN OF THE INTRANET / CACEIS

CACEIS, a subsidiary of Crédit Agricole and Santander groups, provides financial services to asset management companies, insurance companies, pension funds, banks, private equity funds, real estate, and large corporations.

CACEIS had an aging intranet and was in the midst of significant transformation. The company commissioned Arctus to conduct an opportunity study for the implementation of a new intranet.

KEY ELEMENTS

CHALLENGES

Having an intranet aligned with the major transformations of the company and reflecting its global identity

ACHIEVEMENTS

Audit of the existing,
listening phase,
strategic recommendations

RESULTS

Specific strategic recommendations including functionality, governance, and technology

CHALLENGES

Provide the company with a tool that promotes a unified corporate culture, in the context of the company's internationalization
Facilitate collaboration and cross-functionality between different services and subsidiaries on a global scale

Facilitate the integration of new arrivals following the acquisition of a company, with a substantial increase in the number of employees

"Thanks to Arctus, we were able to precisely establish, in the context of CACEIS's major transformation,
the strategic priorities concerning the complete redesign of our intranet"

CLAUDE MICHAUX

Head of Communication

ACHIEVEMENTS

Audit of the existing intranet
Conducting interviews with 9 senior executives in 4 countries
Conducting 4 focus groups gathering 34 people (users and contributors) in 17 countries across 3 continents.
Online survey of 4,500 people
Technological benchmark
Strategic, technical, and governance recommendations
Writing of the specifications

KEY FIGURES

1 215 respondents

to the online survey

in 18 countries

9 interviews conducted

with executives

in 9 countries

4 focus groups

gathering 34 people

in 17 countries on 3 continents

RESULTS

A full visibility on the needs related to the intranet thanks to the clarification of priorities both on a functional and governance level
Clear identification of the technology to be used and the necessary infrastructure for effective implementation
Establishment of a precise roadmap to guide the deployment and future development of the intranet