Pôle Emploi is a key organization in the labor market in France. The 55,000 employees spread across 900 agencies work to support people in returning to employment.
In 2022, the internal communications management wanted to benefit from a user listening phase prior to the redesign of the group intranet. This study aimed to highlight the agents' expectations and identify the priorities of the future project.
Analyze the current intranet system and highlight its strengths and weaknesses
Audit of the current system, recommendations, and establishment of a roadmap for the intranet redesign
A project to redesign the intranet placed at the heart of a project to improve the digital journey of the agents
CLARISSE GRIGNARD
Head of the Employee Engagement Department – Pôle Emploi
Project Scoping and Monitoring
Audit of the current intranet system and enterprise social network using the Arctus radar.
Managerial interviews
Creation and distribution of an online survey
Facilitation of user and communicator focus groups
Production of a recommendation report and a roadmap for the intranet redesign.
Support in producing communication materials to raise user awareness about the future project.
Facilitation of a creative workshop with the internal group communications management (10 people)
From December 2021 to the end of March 2022
5 managerial interviews
3 focus group workshops
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